policies

Minima Hair Beauty does not take any responsibility or liability for any damage or loss caused through any service.

Cancellations/rescheduling within 24 hours, including no-shows, will not be accepted. 

All services for more than 3h require a booking deposit of 50% of the service cost. This deposit is non-refundable in the event of a cancellation within the requested 24h. 

When it is not deposit of 50% cost, the same amount will be the cancellation fee on all other appointments. 

Once Cancellation/ reschedule within 24 hours occurs, future appointments will be accepted only if they are fully deposited. Please make appointments only when you know you can make them.

Minima Hair Beauty reserves the right to cancel or modify all appointments as needed to stay on time for all following appointments.

If you arrive late or decide to significantly change the service or process at your appointment, there may no longer be enough time to achieve the result properly. Depending on the time available, we may adjust what can be done that day or reschedule the appointment for another day. 

If you have any concerns about your service, please contact within 7 days. Minima Hair Beauty is happy to assess your hair and, when appropriate, offer an adjustment within a reasonable period of time.

Because hair services involve time, professional expertise, and products that have already been provided, completed services are non-refundable. An adjustment is offered as the opportunity to address concerns with the original service.

Due to the weather,  MTA, or any unexpected public condition of NYC, when it's difficult to travel for House Calls, it allows adjusting the appointment of the day.

When service is traveled by car in demand, the costs will be applied.

On any damages or stains that occur accidentally in private space, Minima Hair Beauty does not take any responsibility or liability for any damage or loss caused through the House Calls service.

Return or Exchange is NOT accepted.

By making an appointment with Masae Ishihara, you agree to Minima Hair Beauty's Terms and Conditions.